Refund policy
At Adeeba, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you may request a return or exchange in accordance with the policy below.
1. Return & Exchange Window
We accept return or exchange requests within 7 days of delivery.
The product must be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with all original tags and packaging intact
- Free from stains, damage, perfume, or any signs of use
Products that do not meet these conditions may not be eligible for return or exchange.
2. Eligible Reasons for Return
You can request a return or exchange if:
- You received a wrong product or wrong size
- The product is damaged or defective
- The product received is significantly different from what was ordered
- You received a product with a manufacturing defect
For damaged, defective, or incorrect products, please contact us as soon as possible after delivery and provide clear photographs/videos of the product and packaging.
3. Size Exchange
If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to availability.
If the requested size is unavailable, we may offer an alternative solution at our discretion.
4. Non-Returnable Products
Returns/exchanges may not be accepted for products that:
- Have been worn, washed, altered, or damaged after delivery
- Have missing or removed tags
- Have been damaged due to improper use or care
- Show signs of use, stains, fragrance, or other wear
- Are returned without original packaging where such packaging is required
5. How to Request a Return or Exchange
To initiate a return or exchange, contact us with:
- Your order number
- Registered mobile number/email address
- Reason for return/exchange
- Clear photos/videos of the product, where applicable
Contact Details
Adeeba
Email: indiasparrow07@gmail.com
Mobile/WhatsApp: 9899061897
Address:
D-235, 2nd Second Floor,
Raghuveer Nagar, New Delhi,
Near Sai Mandir, New Delhi – 110027
6. Return Verification
Once your return request is received, our team may review the request and verify the condition of the product.
If the return is approved, the product will be collected or you will be provided with return instructions, depending on the applicable return process.
Returned products may be inspected before an exchange or refund is processed.
7. Refunds
Once the returned product is received and successfully inspected, eligible refunds will be processed.
The refund will generally be made to the original payment method used for the order.
The time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or payment method.
8. Shipping Charges
Shipping or delivery charges may be non-refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.
9. Return Pickup
Where return pickup is available, pickup will be arranged through our logistics partner.
If pickup is unavailable in your location, we may provide alternative return instructions.
10. Cancellation
Orders can be cancelled only before they are dispatched, subject to our order-processing status.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return policy will apply.
11. Refund Delays
If your refund has been approved but you have not received it within the expected processing period, please contact us at:
Email: indiasparrow07@gmail.com
Mobile/WhatsApp: 9899061897
We will assist you in checking the status of your refund.
12. Policy Changes
Adeeba reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be published on this page with the updated date.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
Adeeba
📧 indiasparrow07@gmail.com
📞 9899061897
📍 D-235, 2nd Second Floor, Raghuveer Nagar, Near Sai Mandir, New Delhi – 110027